Frequently Asked Questions

Q: How can I order a miner from Crypto Miner Bros?

You can place an order through our official website . To place an order offline, you can reach out to us either on Whatsapp / Email Address / Live Chat or over a phone call . Our team will help you place your order and ensure its quick delivery. For more details, contact us today!

Order & Processing

Is there a quantity limit for a single order?

No, there is no maximum quantity limit for a single order. However, if you wish to place a bulk order, please contact us for special pricing and discounts.

How can I order a miner from Crypto Miner Bros?

You can place an order through our official website.

To place an order offline, you can reach out to us either on Whatsapp/Email Address/Live Chat or over a phone call.

Our team will help you place your order and ensure its quick delivery.

For more details, contact us today!

How can I confirm my order details?

You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website upon your order confirmation.

In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.

Can I alter or modify my order details upon order confirmation?

We help you with alterations to the customer’s shipping details. However, if the product has been shipped, we will be unable to make the necessary alterations.

How can I trace my order?

You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘My Account’ section on our website.

If you fail to access details through either of the above ways, feel free to contact us directly.

Can I cancel an order?

No, we regret to inform you that we don’t allow cancellations once the order has been placed.

Which power supply unit will I receive- 110v or 220v?

You will receive a power supply based on your country’s standards.

We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.

What are the benefits associated with bulk ordering?

If you order more than 1 miner, you can contact us for special discounts.

Does the miner set include power cord/cable?

Our miners are shipped to over 100 countries, each with different compatibility requirements for power cords/cables.

To avoid confusion, we don’t provide a power cord/cable with our miners.

However, you can source power cords/cables locally for your miner.

Can I book order directly from the warehouse?

At our warehouse, our team carries our critical order processing tasks, which include- manufacturing, packaging, dispatching and shipping. Our representatives here are quite busy due to the heavy workload and won’t be able to address order placement requests.

Thus, for optimal customer experience and smooth order processing, you will have to place an order either online through our website or our sales team over Live Chat, WhatsApp, Phone Call or Email. We are happy to guide you!

What is the difference between an in-stock product and a batch/production?

When you visit our website’s Available product page, you will be faced with miner delivery statuses:

In Stock
Month Batch/Production

If the miner status is former (i.e. In stock), we will ship the product within 48-72 hours of receipt of the order. On the other hand, in the latter miner status (i.e. month batch/production), the product will be shipped in the stated month but is currently available for order.

Price

Do the prices on the website fluctuate quite often?

No, the prices of the miners on our website don’t fluctuate on a daily basis, but it does fluctuate on a frequent basis. We request you to confirm product price through our website before placing an order.

Are the website miner prices updated ones?

Yes, we ensure our product prices are up-to-date.

Are all the listed miners available?

We are encountered with a high number of orders each day and thus, we recommend you check the product’s page on our website, which has ‘Available’ products listed with their respective updated prices.

You can also filter the available products through the ‘Available’ products tab on the product page of our website.

Does bulk ordering provide me access to special discounts on the miners?

If you wish to purchase 2 or more miners, you can apply a coupon from on the website. In case there are no coupons available at the time of your order placement, we request you to call our team who will help you with special bulk order discounts on our miners.

Do I need to pay extra for power supply?

No, our prices are inclusive of power supply costs.

In which currency are the miner prices listed?

The miner prices on our website are listed in US$.

Are the stated prices inclusive of shipping prices of the miner?

Yes, the stated price is inclusive of shipping costs which include doorstep delivery.

Are the prices listed on the website based on transparent pricing?

Yes, we believe in transparent pricing of our products and don’t have any hidden charges associated with the miner.

Paymnet & Acceptance

Do you accept payment in cash?

No, we accept payments either, though:

Cryptocurrency
Bank Account Transfer

In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment.

Can I make payment in a currency other than US$?

You don’t have to worry about the payment currency being US$. If you want to pay through a bank transfer, you need to inform your bank of the amount you want to transfer in US$. They will make payment as per the current exchange rate as per you base currency/home currency.

If I choose to pay in cryptocurrency, is it compulsory to use a Coinbase account for such transfer?

You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinbase wallet to transfer cryptocurrency to our wallet.

In case of delayed payment, how can I stop it from being cancelled?

Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:

59:00 mins (payment through Crypto Currency)
3 days from the order booking date (payment through bank transfer).

However, we don’t want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer.

Do you accept payments through modes other than bank transfer and cryptocurrency?

No, we don’t accept payments through other modes than the ones mentioned.

However, in case you are unable to pay through these modes, get in touch with our experts to help you better.

Can I pay directly at company warehouse?

No, we don’t allow our customers to place an order or to make an order at our warehouse.

We don’t encourage customer’s personal visits to our warehouse as our team is busy with order processing.

Shipping & Warranty

What is the warranty period?

Ideally, the manufacturer’s warranty varies from 180-360 days based on the miner’s make and model.

Are there different warranty periods for different miners?

Yes, the warranty period variates from miner to miner based on the manufacturer.

Do used miners come with a warranty period?

No, there is no warranty on used miners. However, miners within its warranty period are eligible for claiming its pending warranty.

Are the miner prices inclusive of shipping charges?

Yes, the stated prices of a miner on this website are inclusive of shipping costs.

How do you make the shipping process smooth?

We are partnered with some of the best shipping companies that ship our miners through air cargo. These companies are:

DHL
FedEx
UPS
TNT
ARAMEX

How long will it take for you to ship the 'In Stock' product?

We ensure fast shipping of our products i.e. within 48-72 hours.

Do you ship worldwide?

Yes, we ship to 100+ countries across the globe.

How can you help me save on customs duty?

We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.

Basic Information

How do I stay updated about your products?

We keep our website up-to-date to ensure transparency and a fantastic user experience. For regular updates, you can subscribe to our Newsletter.

Will I get the order details in the email?

Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the ‘My Account’ tab on the website.

Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.

How do I set up my miner?

Here’s what you do to start mining:

Step 1: Download a trackable IP scanner.

Step 2: Locate the miner’s IP address.

Step 3: Open the device dashboard.

Step 4: Enter your pool link and wallet details.

For help, give us a call.

What is the difficulty level for setting up a miner?

Miner set-up required very little technical knowledge. It runs on plug and play model.

How will you help me with my miner in case of trouble?

You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer’s customer service department.